Customer Service Representative

1 week ago


Angeles City, Central Luzon, Philippines Security Bank Corporation Full time

Security Bank Corporation seeks a Customer Service Representative to join our team. The ideal candidate will possess excellent communication and interpersonal skills, with a strong customer service orientation.

Job Description

This role is responsible for handling in-house selling, cross-selling of bank products and services, and managing of account portfolio to achieve sales targets. Key responsibilities include:

  • Identifying customer needs and maintaining relationships through marketing calls and recommending other bank products.
  • Assisting walk-in customers by serving and advising them on bank products to meet their needs.
  • Managing customer complaints by coordinating with the Branch Channel Manager and/or concerned unit to ensure resolution and client satisfaction.
  • Processing over-the-counter transactions and requests in accordance with bank policies and procedures.
Requirements

To be successful in this role, you should have:

  • A graduate degree in any field.
  • At least 3 years of combined sales and operations experience in branch banking, preferably handling new account transactions.
  • Good interpersonal skills, negotiation skills, and a strong customer service orientation.
  • An in-depth understanding of regulatory, quality control, and risk management frameworks.

We offer a competitive salary and benefits package to successful candidates.



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