Results-Driven Collections Specialist

2 days ago

Caloocan City, National Capital Region, Philippines beBeeCollections Full time ₱300,000 - ₱420,000

We are seeking a highly motivated Results-Driven Collections Specialist to join our BPO contact center team.

Job Description:

As a Collections Specialist, you will be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records while delivering exceptional service.

  • Make outbound calls to customers regarding overdue payments.
  • Negotiate payment plans and settlements in accordance with company policies.
  • Update customer accounts and document all collection activities.
  • Follow up on broken promises and maintain consistent contact with debtors.
  • Adhere to compliance regulations and maintain confidentiality.
  • Meet daily and monthly collection targets and call quality standards.
  • Handle disputes and escalate complex cases to the appropriate department.
Requirements and Qualifications:

To be successful as a Collections Specialist, you will need:

  • A high school diploma or equivalent; further education is an advantage.
  • 1–2 years of experience in collections or a similar contact center role.
  • Strong negotiation and conflict resolution skills.
  • Ability to remain professional and calm under pressure.
  • Familiarity with debt collection laws and practices.
  • Fluent in English and Spanish would be a plus.
Benefits:

As a valued member of our team, you can expect:

  • HMO, Medical, and Dental coverage
  • Free meal during training
  • Career growth and learning
  • Allowances (Rice, Clothing, Laundry, Meal)
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Sharpen your social skills while meeting awesome people and making new friends
  • Plus, more in-office rewards, raffles, recognition gifts, and treats
About Us:

We are a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We value diversity and strive to create a work environment that is free from discrimination and harassment.

MCI has 10 business process outsourcing service delivery facilities in various locations worldwide, employing over 10,000 talented individuals. Our mission is to provide exceptional experiences and drive optimal performance for our clients.

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