Healthcare Operations Supervisor
7 days ago
Job Title: Quality Assurance Manager
About Gratitude Philippines
We are a dynamic and growing healthcare provider committed to delivering exceptional patient care. Our team of professionals is passionate about making a positive impact on the lives of our clients.
Job Summary
We are seeking a highly skilled QA Supervisor to join our team. As a QA Supervisor, you will be responsible for ensuring that our quality standards are met and exceeded. This includes providing coaching and mentoring to agents to improve their performance and attainment of metrics, as well as performing monitoring and providing feedback to the management team and client.
Responsibilities
- Provides coaching and mentoring to agents for them to improve their performance and the attainment of their metrics
- Ensures that appropriate knowledge tools, techniques, and standards are being utilized to meet customer requirements and needs
- Performs Monitoring and provides feedback to the Management Team and to the Client
- Participates and coordinates in Quality Calibration Sessions with the clients and the management team
- Adhere to all HIPAA guidelines and policies
Requirements
- Candidate must be a high school graduate, senior high school graduate, associate graduate, and/or college-level
- Candidate must have two to four years of experience in healthcare account and QA role
- Excellent communication skills, both in written and oral
- Must be willing to work on a shifting schedule and work on-site in Market Market BGC
What We Offer
- Non-taxable allowance
- HMO Coverage upon hire
- Vacation Leaves up to 24 credits
- Sick Leave Conversion
- Group Accident Insurance
- Applicant Referral
- Netflix Subscription
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