Cloud Infrastructure Engineer

7 days ago


Makati City, National Capital Region, Philippines Permhunt Full time

Permhunt is seeking a skilled Senior Linux Support Engineer to join their global support team.

About the Role

This role involves providing expert technical support for customers using Permhunt's custom Linux-based storage software, as well as participating in technical research and contributing to Permhunt's technical content.

Key Responsibilities:
  • Technical Support: Assist customers with installations, upgrades, and troubleshooting via Zendesk.
  • System Optimization: Optimize Linux systems for improved performance and efficiency.
  • Automated Tasks: Automate tasks using Bash, Python, or Perl.
  • Storage Protocols: Understand and manage storage protocols (iSCSI, NFS, SMB).
  • Knowledge Base Contributions: Research and document Linux system optimizations for Permhunt's knowledge base.
Requirements:
  • Scripting Knowledge: Hands-on knowledge of scripting, networking, and storage management.
  • Virtualization Platforms: Familiarity with virtualization platforms (VMware, Hyper-V, Proxmox/KVM).
  • Customer Support Tools: Experience with customer support tools like Zendesk.
  • Problem-Solving: Problem-solving mindset with a proactive approach.


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