Process Excellence Advocate

Job Title: CS - Center of Excellence ManagerWork Set-up: On-site in BGC TaguigSchedule: Shifting schedules Role Requirements:● Bachelor's Degree● At least 5 years of leadership experience in BPO handling customer service operations.● Process improvement and process framework creation.● Experience in creating process definitions or frameworks for...

Qualifications:Must have at least a Bachelor's Degree in any field. Required: Certified Six Sigma Green Belt with experience in leading multiple process improvement initiatives. Preferred: Certified Six Sigma Black Belt and experience in handling various process improvement projects. Strong understanding of Lean and Six Sigma methodologies. At least 5...

Job Title:A Customer Advocate RoleWe are seeking a seasoned professional to take on the role of Customer Advocate, responsible for resolving complex customer complaints in a timely and efficient manner.The ideal candidate will possess excellent communication skills, a strong ability to empathize with customers, and a passion for delivering exceptional...

Quality Assurance SpecialistThe Quality Assurance Specialist is responsible for continuous evaluations, assessments, and improvements of service quality provided. Identifying areas for improvement and ensuring every interaction with customers is handled in a professional, efficient, and satisfactory manner.Key Responsibilities:Monitor and evaluate...

Client Success Expert OpportunityWe are seeking a skilled Client Success Specialist to work exclusively with our largest enterprise account, providing consistent and high-quality support to strengthen relationships and drive retention.Key Responsibilities:Manage daily communications for the client, respond quickly to requests and needs, and partner with the...

Job Title: Customer Experience AdvocateJob Summary:As a Customer Experience Advocate, you will play a pivotal role in delivering exceptional customer experiences through timely and professional responses to inquiries. Your responsibility will include resolving customer complaints efficiently, providing product information accurately, and escalating technical...

OverviewWe are looking for a proactive and personable Customer Support Advocate to join our Customer Success Team. This role involves engaging new customers over the phone and guiding them through a qualification process with a concierge approach. We are building a team of individuals who excel in relationship-building, problem-solving, and customer...

Empowering FamiliesThe Customer Success Team is passionate about empowering underserved families to take control of their healthcare and wellbeing.As a Family Empowerment Associate, you will work closely with real families, understanding their unique needs and challenges, and develop personalized plans to support them in accessing high-quality care.Key...

Diverse and impactful HR roleOpportunity to make a direct difference as an HR professionalAbout Our ClientThis opportunity is with a large and well established organization operating in the healthcare sector. The company is focused on delivering excellence in its services and maintaining a strong presence in its field.Job DescriptionBenefits...

Job DescriptionThe Benefits Specialist III plays a pivotal role in organizational success, providing employer support for benefit inquiries from customers in North America.This client-facing role involves building relationships with customers, case management, and offering Tier II support for questions from the Employee Contact Center. The ideal candidate...