Business Process Analyst

2 days ago


Makati City, National Capital Region, Philippines Hunters Hub Inc. Full time
Overview of Responsibilities
As a Business Process Analyst at Hunters Hub Inc., you will play a key role in shaping the future of our organization. Your primary responsibility will be to provide expert-level support to clients using our ERP Financial/Procurement/Sales or HCMS/Payroll software. This includes:
• Responding to client inquiries and issues in a prompt and professional manner;
• Collaborating with internal stakeholders to develop and implement effective solutions to technical issues;
• Analyzing system logs and diagnostic reports to diagnose and resolve technical issues;
• Developing and maintaining strong relationships with clients and internal teams;
• Identifying opportunities for process improvements and implementing changes as needed;

Key Performance Indicators (KPIs)
Success in this role will be measured by your ability to meet the following KPIs:
• Client satisfaction ratings exceeding 90%;
• Mean time to resolve (MTTR) of less than 2 hours;
• First call resolution (FCR) rate of 80% or higher;
• Zero errors in task execution and documentation;

Requirements and Qualifications
Applicants must have the following skills and qualifications to be considered for this role:
- At least 1 year of working experience handling ERP systems;
- Bachelor's degree in information technology, accountancy, or equivalent;
• Strong analytical, problem-solving, and customer service skills;
• Fundamental knowledge in accounting;
• Enthusiasm for continual learning;
• Ability to work independently and as part of a team;

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