Healthcare Support Specialist
1 day ago
We are a rapidly growing healthcare services organization seeking to hire a customer service professional to support our expanding needs with scheduling shifts, customer service, and human resources functions.
Key Responsibilities:- Schedule and coordinate daily activities of healthcare workers.
- Screen and recruit caregivers.
- Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer's brand, and ensure retention of top talent.
- Assign client shifts by matching the best caregiver with each client.
- Take initiative to build rapport and relationships with team members.
- Manage the service delivery platform to meet company standards.
- Answer phone calls and provide exceptional customer service.
- Prepare daily and weekly staffing reports.
- Support payroll functions.
- Provide HR support to healthcare workers.
- 3+ years of experience in a Customer Service role.
- Excellent communication skills in English, both spoken and written.
- Advanced computer skills with documents, sheets, and web applications.
- Exceptional problem-solving skills.
- Attention to detail, highly organized, dependable, and multi-tasker.
- Self-starter with superior time management skills.
- Excellent customer service skills with phone interactions.
- Dedicated home office space.
- Strong work ethics, respectful, and professional attitude towards work.
This is a 100% remote position. A reliable high-speed internet connection is required.
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