Expert Microsoft 365 Support Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeAdmin Full time $60,000 - $80,000
Microsoft 365 Administrator Job Description

This role requires a certified Microsoft 365 administrator to provide exceptional customer care. The ideal candidate will possess excellent communication skills and be able to prioritize customer satisfaction.

Key Responsibilities:
  • Deliver top-tier support to customers, focusing on clear communication.
  • Ensure accurate documentation of customer requirements and issues.
  • Manage and troubleshoot Microsoft 365 configurations for optimal reliability and performance.
  • Collaborate with customers and internal teams to resolve issues with Microsoft 365 services.
  • Actively listen to and understand customer needs, seeking continuous feedback.
Qualifications:
  • Microsoft 365 Certified Administrator certification.
  • 2+ years of customer-facing experience in IT or SaaS environments.
  • Proficient in Microsoft 365 suite, including Exchange, Teams, SharePoint, and OneDrive.
  • Strong verbal and written communication skills.
  • Customer-centric mindset with an obsession for capturing requirements accurately.
Desired Skills:
  • Strong problem-solving skills with empathy.
  • High level of organization and attention to detail.
  • Familiarity with CRM and ticketing tools is an advantage.

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