IT Infrastructure Support Specialist
7 days ago
As a key member of our IT team, you will play a critical role in ensuring the efficient operation of our virtual desktop infrastructure, user management, device security, and endpoint support. You will be responsible for managing and supporting Citrix environments, Active Directory, SCCM, Intune, and general desktop management.
Responsibilities:- Manage and support virtual desktop infrastructure
- Ensure efficient operation of Citrix environments and Active Directory
- Provide technical guidance and support to other IT teams
- At least two years relevant experience
- Bachelor's Degree in Computer Science, Information Technology or any relevant 4-year course
- Strong technical expertise in Citrix administration, Active Directory management, and endpoint management tools
- Experience in configuring, managing, and troubleshooting Citrix environments
- Proficiency with Citrix StoreFront, Citrix Workspace, and Citrix Receiver
- Ability to handle Citrix-related application deployment and user profile issues
- Expertise in managing Active Directory users, groups, organizational units (OUs), and group policy objects (GPOs)
- Strong knowledge of AD replication, DNS, and trust relationships
- Experience with account management, permissions, and AD security best practices
- Proficiency in SCCM for software distribution, patch management, and endpoint monitoring
- Experience with imaging and deployment of OS and applications via SCCM
- Ability to troubleshoot SCCM client and server issues
- Strong knowledge of Windows desktop support, including installation, configuration, and troubleshooting
- Experience in remote desktop solutions, hardware management, and end-user support
- Familiarity with PowerShell scripting for automating desktop management tasks
- Excellent problem-solving skills and ability to resolve complex technical issues quickly
- Strong communication skills for interfacing with users and other IT teams
- Experience with ITIL processes, ticketing systems, and documentation
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