Shipping and Customer Service Representative

7 days ago


Quezon City, National Capital Region, Philippines Metacom Full time
Role Summary:

We are seeking a highly organized and detail-oriented Shipping and Customer Service Representative to join our team at Metacom. The successful candidate will possess excellent communication skills, be able to work independently, and have a passion for delivering exceptional customer experiences.

The Key Responsibilities of this role include managing customer inquiries, responding to email and chat requests, and resolving issues related to shipments, tracking, and delivery delays.

To succeed in this position, you will need to provide timely and accurate updates on package status, coordinate with internal logistics teams and third-party carriers to resolve issues, and maintain detailed records of interactions and resolutions using CRM or ticketing software.

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work independently and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in CRM or ticketing software

Benefits:

  • Opportunity to work with a leading company in the shipping industry
  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment

Work Environment:

The successful candidate will be based in our Bridgetowne office and will report directly to the Logistics Manager. This is a full-time role that requires flexibility and adaptability in a fast-paced environment.



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