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Help Desk Professional

1 week ago

Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time
Job Description

We are looking for a highly skilled Technical Support Engineer to join our team at HCL Technologies Philippines Inc. As a Technical Support Engineer, you will be responsible for providing technical support and troubleshooting to our customers.

Your Responsibilities

  1. Responding to incoming support requests
  2. Diagnosing and resolving desktop, software, and hardware-related issues
  3. Providing step-by-step guidance and training to users
  4. Documenting support activities and maintaining accurate records
  5. Escalating complex issues to the appropriate teams
  6. Improving processes and procedures to enhance the customer experience