Client Engagement Specialist

1 day ago

Iloilo City, Western Visayas, Philippines beBeeLeadership Full time ₱380,000 - ₱420,000
About the Role

This position is ideal for someone who thrives on direct client interaction, excels in developing others, and is passionate about technology development.

Key Responsibilities:
  • Lead video calls with international clients to ensure seamless communication.
  • Guide new clients through a smooth onboarding experience, fostering strong relationships from the start.
  • Address support matters promptly, providing solutions-driven assistance.
  • Transform client feedback into actionable improvements, driving continuous growth.
Team Development Mastery:
  • Coach assistants to deliver exceptional services, elevating team performance.
  • Create personalized growth plans for team members, promoting professional development.
  • Foster a culture of knowledge sharing and innovation, encouraging collaboration.
  • Track and celebrate performance wins, recognizing individual achievements.
Tech & Innovation Leadership:
  • Pilot new features in our proprietary software, ensuring seamless integration.
  • Provide strategic feedback for product enhancement, driving innovation.
  • Establish and optimize standard operating procedures, streamlining processes.
  • Pioneer new ways of delivering value to clients, staying ahead of the curve.
Requirements:
  • 1-2 years of leadership experience in a BPO/customer service environment.
  • 1-2 years of client-facing account management experience.
  • Proven track record in team development and coaching.
  • Strong English communication skills (written and verbal).
  • Experience in performance management and metrics tracking.
  • Background in virtual team management (preferred).

The ideal candidate possesses...

  • Exceptional problem-solving abilities.
  • Strong emotional intelligence and empathy.
  • Advanced organizational and multitasking skills.
  • Ability to thrive in fast-paced environments.
  • Excellent documentation and process improvement skills.
  • Proactive communication style.
  • Adaptability and resilience.
  • Tech-savvy with quick platform adoption skills.

You should apply if...

  • You're passionate about developing others and seeing them succeed.
  • You thrive in dynamic environments with changing priorities.
  • You have a natural talent for building relationships.
  • You're solutions-oriented and take ownership of outcomes.
  • You believe in continuous improvement and innovation.
  • You're excited about working in a remote-first environment.

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