Technical Program Lead

7 days ago


Quezon City, National Capital Region, Philippines R1 RCM Full time

About the Company

R1 RCM Inc. is a healthcare company that delivers innovative solutions in an evolving setting. As a Senior Program Manager, you will play a key role in overseeing our IT support team, driving standardization and optimization of processes, and fostering a customer-focused culture.

Key Responsibilities

  1. Oversee IT support teams across multiple locations, ensuring efficient and timely Desktop support.
  2. Manage incident and problem management support for all end-point related issues.
  3. Collaborate with Operations, HR, and finance for capacity planning.
  4. Develop and establish agile service procedures, policies, and standards.

Requirements

  • Bachelor's degree or equivalent experience in IT Infrastructure or related field.
  • Proficiency with standard ticketing and inventory management tools like ServiceNow.
  • At least six years of experience in IT Infrastructure/End User Support/Asset Management.
  • Strong interpersonal skills to build partnerships with stakeholders and peers.

Benefits

We offer a comprehensive benefits package, including a competitive Total Rewards Package, medical plan, life insurance, paid time-off benefits, and more.



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