Senior Client Services Manager
2 weeks ago
Company Overview
- Nasdaq is a global technology leader committed to breaking down barriers to inclusive prosperity.
- We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.
Job Description
- As a Senior Client Services Analyst, you will be the primary contact point between our client and first level support for all functional business issues.
- You will work together with other analysts and a variety of global cross-functional teams to ensure the client receives the quality service Nasdaq strives to deliver through incident management, accountability, and professional communication.
Responsibilities
- Provide end-to-end client support via an internal ticketing system (JIRA) whilst ensuring client communication is clear and concise.
- Collaborate with global cross-functional teams to ensure timely coordination, solving sophisticated problems or questions.
- Deliver product training to internal staff and clients.
- Build, modify and review documentation.
- Review and summarize product improvement requests received from the client and cooperate with the Product Management team towards implementation.
Requirements
- B.S. in Computer Science, Information Systems, a related field, or equivalent work experience.
- At least 3 years of experience.
- Attention to detail, highly organized, ability to work in high pressure, fast-paced environment.
- Ownership, analytical and logical approach to solving issues.
- Have previously worked with remote and cross-functional teams.
Preferred Qualifications
- Financial market, trading knowledge and/or degree in Finance or related fields.
- Experience in a client-facing role is an advantage.
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