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Payment Integrity Professional
2 weeks ago
Join TaskUs as a Chargeback Care Specialist and play a vital role in ensuring customer satisfaction and experience.
Responsibilities include:
• Maintaining knowledge of card processing and online payments developments.
• Developing evidence to prevent illegitimate chargebacks.
• Verifying the accuracy of our automated system.
• Providing exceptional customer service and experience.
• Meeting client-set KPI's.
• Participating in training sessions to enhance skills.
• Adhering to TaskUs' policies and maintaining confidentiality.
We promote an open-door policy, where management values each teammate's input on potential areas for improvement and encourages teamwork.
Requirements include:
- At least one year of experience in the Financial industry, specifically in Chargeback and Disputes, Banking, Accounting, or BPO Financial Chargeback campaigns.
- Strong written and oral communication skills.
- Flexibility to work variable schedules and on-site.