Retail Store Leader for Watsons Philippines
1 day ago
Foster a culture of excellence in customer service and sales performance.
The Store Manager is responsible for leading and managing all day-to-day activities of the store, including developing and implementing sales strategies to meet business objectives.
Main responsibilities:
- Develop and execute sales plans to meet targets.
- Oversee the execution of Brand of Service Standards.
- Manage ROS compliance and shrinkage below tolerance level.
- Monitor controllable expenses and recommend cost efficiency measures.
- Adhere to health protocols and implement crisis management plans.
- Build relationships with Branch and Mall partners.
- Sustain team engagement and performance through coaching and motivating employees.
To succeed in this role, you will need:
- Demonstrate strategic thinking to drive results and improve sales performance.
- Show adaptability to online and offline initiatives and provide insights on their developments.
- Lead and motivate teams to deliver exceptional customer experiences.
- Handle and resolve customer feedback with urgency and escalate complex complaints.
- Analyze store profitability and implement cost optimization measures.
- Validate gaps, monitor compliance, and coach on retail operating standards.
- Benchmark retail practices and build relationships with mall partners and affiliates.
- Delegate tasks, coach selling techniques, and engage the team to maximize productivity.
We prioritize our employees' growth and well-being, offering benefits such as paid vacation and sick leaves, annual bonus, gratuity pay, retirement plan, health insurance, sales incentives, probationary position, direct hire employment, and service loyalty award.
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