Call Center Operations Manager

1 week ago


Quezon City, National Capital Region, Philippines NTT Data Full time

About the Team:

Our team in Quezon City is dedicated to delivering exceptional customer service and support to clients across the globe.

Job Summary:

We are seeking a highly motivated and results-driven individual to join our team as a Call Center Senior Representative.

Responsibilities:

  • Handling customer inquiries via phone and resolving issues efficiently.
  • Supporting less experienced team members and escalating complex issues when necessary.
  • Collaborating with internal teams to resolve customer complaints and improve overall satisfaction.
  • Managing tasks and priorities to meet deadlines and achieve goals.
  • Maintaining high-quality standards in all aspects of work.

Requirements:

  • High school diploma or equivalent required.
  • Undergraduate degree or some college coursework preferred.
  • 1+ year experience in customer service required.
  • Knowledge of healthcare insurance policy concepts and terminology.

Schedule Availability:

Monday-Friday (08:00am to 08:00pm EST) and Saturday (08:00am to 12:00pm EST).



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