Data Analysis Specialist

3 days ago


Makati City, National Capital Region, Philippines Nestlé SA Full time
Job Overview
As a Data Analysis Specialist at Nestlé SA, you will play a crucial role in driving the Perfect Order Cycle Approach to minimize waste and complexities in the O2C flow. This involves effectively capturing demand, filtering orders, fulfilling orders, billing customers, handling returns and refusals, collaborating with specialists, providing visibility on order status, monitoring open orders, optimizing orders for logistical efficiency, and managing relationships with key stakeholders.

Key Responsibilities:
  1. Demand Capture: Resolve all demand capture failures within defined service level agreements.
  2. Order Filter: Contact customers or internal contacts to resolve blocked orders within SLAs; align material information with customers to capture orders.
  3. Order Fulfillment: Propose mitigation actions due to Out of Stock risks; manage Stock Allocation and Delivery Creation issues; propose resolutions for Transportation and Physical Logistics issues.
  4. Billing: Collaborate with billing teams to resolve billing issues requiring customer contact.
  5. Returns and Refusals: Be the principal contact for customers for all returns and refusals; analyze reasons for refusals; manage execution of refusals with customers and transport.
  6. Collaboration: Collaborate with relevant specialists to understand master data and pricing exceptions causing order failures.
  7. Visibility: Provide 360-degree visibility on the status of orders to customers and internal teams.
  8. Monitoring: Ensure regular monitoring of open orders as per defined SOPs and routines.
  9. Optimization: Optimize orders for logistical efficiency.
  10. Stakeholder Management: Manage relationships with key stakeholders to ensure quality and process compliance.


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