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Customer Service Representative Role
3 weeks ago
Sun Life Financial is a company that values diversity, inclusivity and employee growth. As a Client Care Representative, you'll have the opportunity to develop your skills, expand your knowledge and contribute to the success of our organization.
Job Description:
As a Client Care Representative, you'll be responsible for providing superior customer service by being proactive in meeting customer needs. This includes receiving telephone calls from customers, assessing their needs and addressing issues in a timely manner. You'll also work on concurrent chat sessions, use online systems to gather information and resolve issues, and track customer requests.
Responsibilities:
- Provide exceptional customer service through proactive issue resolution
- Respond to customer inquiries via phone and chat
- Assess customer needs and address issues promptly
- Use online systems to gather information and resolve issues
- Track and monitor customer requests
Requirements:
To be successful in this role, you'll need a minimum of 1 year of call center experience (inbound), previous related BPO work experience in Healthcare/Insurance (preferred) and fluency in English speaking and writing. You'll also need excellent written communication skills, the ability to handle multiple chats concurrently and strong problem-solving skills.
