Customer Service Representative

2 weeks ago


Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

Are you looking for a challenging and rewarding career in customer service? Nityo Infotech Services Philippines is seeking highly skilled and motivated individuals to join our team as Customer Service Representatives.

About the Role

As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. This includes handling customer inquiries, resolving issues, and ensuring overall customer satisfaction.

We are looking for candidates who possess excellent communication skills, both written and verbal. You should be able to work effectively in a team environment and adapt to different personalities and situations.

Responsibilities
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and respond to customer requests
  • Work collaboratively with other teams to ensure seamless customer experience
  • Meet or exceed customer satisfaction targets
Requirements

To be successful in this role, you will need:

  • Excellent written and verbal communication skills
  • Able to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Knowledge of MS Office applications

Additionally, we require a College graduate or undergraduate with 1-2 years of relevant work experience in a call center. If you have experience working in a multi-shift environment and are able to work holidays, that's a plus

What We Offer

We offer a competitive salary package, including a base salary of up to PHP 19,000 (for fresh graduates) and up to PHP 25,000 (for experienced professionals). You will also receive benefits such as health insurance, paid time off, and opportunities for professional growth and development.

Location: Eastwood Libis, Quezon City (Hybrid, 3 days onsite)

Schedule: Permanent Nightshift



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