Network and Software Support Professional

2 weeks ago


Cebu City, Central Visayas, Philippines CallTek Full time

Job Description: We are seeking a highly skilled IT Support Specialist to join our team at CallTek. As an IT Support Specialist, you will be responsible for providing technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, maintaining IT infrastructure, and ensuring the smooth operation of computer systems and networks.

Key Responsibilities:
  1. Technical Support
  • Provide technical support and assistance to end-users via phone, email, or in-person
  • Troubleshoot hardware, software, and network-related problems
System Maintenance
  • Perform routine maintenance tasks on computer systems and networks
  • Monitor system performance and optimize system configuration for maximum efficiency
Asset Management
  • Develop and maintain an inventory of IT hardware and software assets
  • Manage the hardware lifecycle, including procurement, deployment, and decommissioning
Documentation
  • Prepare and maintain accurate records of IT issues and resolutions
  • Develop and update technical documentation and user guides
Training and Development
  • Deliver training sessions and workshops to enhance skills and knowledge
  • Share knowledge and mentor junior team members
Communication
  • Communicate effectively with users to understand their needs and provide timely solutions
  • Follow up with users to ensure their issues are resolved satisfactorily


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