Process Excellence Lead
2 days ago
We are urgently hiring for a Knowledge, Quality and Training Manager who will work closely with our clients and internal teams to enhance knowledge sharing, improve quality standards, and develop training programs. The role is crucial in driving process excellence and ensuring seamless operations.
Key Responsibilities:
• Establish a robust knowledge management system to store and disseminate critical information across teams.
• Develop and implement a comprehensive quality assurance program to maintain high standards in service delivery.
• Create engaging training programs to upskill staff and address knowledge gaps.
• Collaborate with cross-functional teams to design and deploy innovative solutions that meet business objectives.
• Identify areas for process improvement and recommend enhancements to leadership.
• Foster a culture of continuous learning and development within the organization.
• Stay updated on industry trends, best practices, and emerging technologies to inform strategy and decision-making.
Requirements:
• Minimum 5 years of experience in knowledge management, process design, or operational excellence.
• Strong leadership and collaboration skills, with the ability to inspire and motivate teams.
• Excellent written and verbal communication skills, with proficiency in MS Office applications.
• Ability to analyze complex problems, identify root causes, and develop actionable solutions.
• Experience working in a shared services environment, preferably on a global scale.
• Strong project management and prioritization skills, with the ability to manage multiple projects simultaneously.
• Willingness to continuously learn and adapt to new processes, tools, and technologies.
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