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Data Insights Engineer

2 weeks ago

Manila, National Capital Region, Philippines HelloConnect, Inc. Full time

About Us

HelloConnect, Inc. was established to drive growth through technology-enabled customer experiences. Leveraging expertise from parent company HelloFresh, we deliver scalable, effective solutions to businesses seeking to improve their performance and efficiency. Based in Manila, Philippines, our mission is to empower companies to unlock their full potential by harnessing the power of data-driven insights.

HelloFresh is a leading player in the meal kit and grocery delivery market. With a strong focus on quality, convenience, and sustainability, we aim to make healthy eating accessible to everyone. By combining cutting-edge technology with a passion for innovation, we continue to push the boundaries of what's possible in the world of food delivery.

Job Requirements:

We're looking for a talented Business Intelligence (BI) Engineer to join our Global Customer Experience (GCX) team. The ideal candidate will possess a passion for data analysis and a keen eye for detail. As a key member of our BI team, you will be responsible for designing, developing, and maintaining our Business Intelligence ecosystem, ensuring seamless integration with our existing systems.

  • Collaborate with the GCX BI team to create data visualizations that reveal trends in key performance indicators, including interaction volumes, customer experience, operational performance, quality, forecast accuracy, Workforce Management measures, and financial performance.
  • Develop and maintain the BI ecosystem, incorporating ETL, data models, queries, data warehouse, and database storage.
  • Transform raw data into actionable insights, delivering weekly performance reporting decks, conducting QA and audit checks, performing deep-dives, and analyzing ad-hoc requests.
  • Identify and resolve bugs or data issues impacting the BI environment, ensuring timely and efficient problem-solving.