Digital Marketing Service Professional

1 day ago


Antipolo City, Calabarzon, Philippines beBeeMarketing Full time $45,000 - $65,000
Job Overview

This role is a full-time, remote position within our Customer Success team. We seek a Marketing Support Specialist to provide high-quality digital marketing support to customers worldwide.

Main Responsibilities
  • Respond promptly and accurately to customer inquiries via live chat, email, phone, and Zoom
  • Manage inbound and outbound customer service activities, including logging support tickets and updating status within the ticketing system
  • Gather customer feedback on reported issues and collaborate with relevant departments for resolution
  • Develop consultative relationships with assigned accounts, conduct training sessions, and maintain consistent customer engagement and satisfaction
  • Support onboarding and training new customers and maintain those working relationships to ensure effective platform utilization and adherence to best practices
Essential Skills
  • Minimum 2 years of experience in customer success, account management, or B2B client service
  • Experience with ticketing and live chat support, along with advanced proficiency in Google Suite and Microsoft Office software
  • Excellent verbal and written business communication skills in English, with fluency preferred
  • Able to manage customer escalations, prioritize effectively, and maintain professionalism under pressure
Bonus Points
  • Experience in software support (especially SaaS), familiarity with CRM software (e.g., Salesforce), and knowledge of SEO, PR, and Digital Marketing
Career Advancement Opportunities

This role offers potential for growth into Account Management responsibilities after gaining sufficient product knowledge and experience.



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