Technical Support Manager

4 days ago


Quezon City, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

Ayuda Business Management Solution Inc is seeking a highly skilled Technical Support Manager to lead our service desk team. In this role, you will be responsible for providing exceptional customer support via various communication channels.

Job Description:
  • Provide direct first-level technical support via phone, email, web, or other means
  • Escalate complex issues to Level 2 and 3 technicians as needed
  • Monitor premium hours spent and renewal of managed support services
  • Log and update incident reports and service requests
Requirements:
  • Bachelor's degree in Engineering or Computer Science-related field
  • At least 2-3 years of experience in a similar position with an IT services company
  • Strong problem-solving and critical thinking skills
  • Excellent communication and teamwork abilities
About Us:

Ayuda Business Management Solution Inc is a leading provider of business management solutions. We are committed to delivering exceptional service and support to our clients.



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