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Customer Service Representative

1 week ago

Pasig, National Capital Region, Philippines One Contact Center Full time
Overview

At One Contact Center, we are committed to providing exceptional customer experiences. As a Technical Support Representative, you will be at the forefront of this mission.

Salary and Benefits

We offer a competitive salary and a comprehensive benefits package, including additional leave, company events, HMO, opportunities for promotion, paid training, and pay raise.

Job Description

The ideal candidate will possess strong communication skills and be able to explain complex technical topics to non-technical stakeholders. Proficiency in Structured Query Language (SQL) is also required.

You will be responsible for providing phone and email support, diagnosing and troubleshooting issues related to ecommerce platforms, and collaborating cross-functionally to resolve issues and complete assigned projects.

Required Skills and Qualifications
  • Proficient in SQL
  • Phone and Email Support
  • Explain complex technical topics to non-technical stakeholders
  • Diagnose and troubleshoot ecommerce platform issues
  • Good Communication Skills
  • Collaborate cross-functionally
Benefits
  • Additional Leave
  • Company Events
  • HMO
  • Opportunities for Promotion
  • Paid Training
  • Pay Raise