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Healthcare Support Specialist

3 weeks ago

Taguig, National Capital Region, Philippines Stark Asia Solutions Inc. Full time
Job Description

A key member of our team at Stark Asia Solutions Inc., the Customer Service Liaison for Healthcare Providers will play a crucial role in delivering exceptional support to healthcare clients. This individual will be responsible for handling customer inquiries, resolving issues, and providing information on various healthcare-related topics.

Main Responsibilities:

  1. Patient Support:
  • Schedule appointments or follow-ups as needed.
  • Answer questions regarding treatments, doctors, or services provided.
  • Provide test results or medical information, adhering to established policies.
Insurance & Billing Inquiries:
  • Verify insurance coverage for patients.
  • Explain benefits, including co-pays and deductibles.
  • Assist with claims or billing issues.
Pharmacy Services:
  • Handle prescription refill requests from patients.
  • Address medication-related questions (non-clinical) in a timely manner.
  • Coordinate with doctors or pharmacists as necessary.
Technical Support:
  • Help patients or providers with digital healthcare tools.
  • Troubleshoot login issues, app usage, or other technical problems.