Current jobs related to Customer Support Team Lead - Manila, National Capital Region - ORION CEPHEID, INC.

  • Customer Support Team Lead

    1 week ago

    Manila, National Capital Region, Philippines Kajabi Philippines Inc. Full time

    Kajabi Philippines Inc. is a leading creator commerce platform that helps creators turn their knowledge, experience, and expertise into sustainable online businesses.Job DescriptionThe Shift Manager provides direct leadership to the Customer Support teams during the assigned shift, ensuring smooth transitions of updates between coming and going shifts,...

  • Customer Support Team Lead

    2 days ago

    Manila, National Capital Region, Philippines StoreHub Full time

    We're looking for a results-oriented and team player to join our Merchant Care team as a Team Lead. If you have experience in managing teams and delivering high-quality support, we'd love to hear from you!About the Role:You'll be responsible for leading a team of customer support specialists and ensuring they deliver exceptional support to our...

  • Customer Support Team Lead

    2 days ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled and experienced individual to lead our customer support team. The successful candidate will have a proven track record of delivering exceptional customer experiences, managing high-performing teams, and driving business growth.Key Responsibilities:Develop and implement strategies to improve customer satisfaction...

  • Team Lead

    1 week ago

    Manila, National Capital Region, Philippines TTEC Customer Care Management Philippines Inc Full time

    The Ideal CandidateWe're looking for a strong leader with excellent communication and interpersonal skills. You should have a degree or equivalent work experience, a customer-focused mindset, and the ability to manage multiple priorities effectively.Additional requirements include time management skills, the ability to engage and support your team, and...

  • Team Lead, Service Delivery

    1 week ago

    Manila, National Capital Region, Philippines TTEC Customer Care Management Philippines Inc Full time

    What You'll DoDo you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associates' questions, listen to, and guide them to resolve issues, and handle customer escalations...

  • Customer Support Officer

    2 weeks ago

    Manila, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time

    Your role as a Customer Support Officer will be crucial as you will be the front face for Scorptec Computers in advising and servicing Australian consumers and businesses. Your personal and career growth and development matters to us, so we strive to provide with a fun and professional environment that focuses on you and your goals.Full Job Description:Gain...

  • Customer Support Team Lead

    1 week ago

    Manila, National Capital Region, Philippines Satellite Office Full time

    Job OverviewWe are seeking a seasoned Team Leader to oversee our Customer Support Team at Satellite Office. The ideal candidate will have excellent leadership skills and a passion for delivering exceptional customer experiences.

  • Customer Support Team Lead

    10 hours ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    ResponsibilitiesAs a Senior Service Desk Analyst, you will be responsible for:Leading the Service Desk Team in providing exceptional customer serviceManaging technical escalations and working collaboratively with cross-functional teamsContributing to the development of knowledge base articles and procedural documentsStaying up-to-date with industry trends...

  • Customer Experience Specialist

    1 week ago

    Manila, National Capital Region, Philippines Loop Support Full time

    We're Loop Support, a dynamic staffing agency that partners with forward-thinking companies committed to delivering outstanding customer experiences.About the RoleThis is an excellent opportunity for a motivated individual with a customer-first mindset and strong communication skills to join our team as a dedicated customer care agent.As a dedicated customer...

  • Customs Team Lead

    4 weeks ago

    Manila, National Capital Region, Philippines Michael Page Full time

    Work with global logistics companyFlexible work schedule arrangementAbout Our ClientThis opportunity arises from a large organization in the Transport & Distribution industry. With a global presence, the company is a major player in providing comprehensive and efficient logistics solutions.Job DescriptionLeading and managing the team to ensure efficient...

  • Support Team Lead Specialist

    1 week ago

    Manila, National Capital Region, Philippines Coinbase Full time

    Coinbase is a leader in the cryptocurrency and blockchain space. We're seeking a highly skilled Customer Support Supervisor to lead our team of customer support agents.About the Role:This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and has a strong background in customer support and team...

  • Customer Experience Lead

    1 week ago

    Manila, National Capital Region, Philippines TTEC Customer Care Management Philippines Inc Full time

    Key ResponsibilitiesLeadership and Coaching: Motivate and lead your team to achieve exceptional customer experience and business results.Performance Management: Manage multiple tasks and projects simultaneously, monitor absence and attendance, process payroll, and perform other administrative duties.Talent Development: Coach and mentor your team members to...

  • Customer Support Team Lead

    1 week ago

    Manila, National Capital Region, Philippines Pinoy Connect Management and Consultancy Services Inc Full time

    Responsibilities:Work on an 8-hour rotating shift basis, 5 shifts a week in our officeAnswer customer inquiries via phone, email, or online chatRespond promptly to customer inquiries, resolve customer complaints, and escalate critical issues to Account Executives and managementObtain and evaluate relevant information to handle product and service...

  • Team Lead for Customer Success

    15 hours ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Job Description:We are seeking an experienced customer support team lead to join our team. As a key member of our customer support organization, you will be responsible for leading a team of associates and ensuring that our customers receive exceptional support.About the Role:Lead a team of customer support associates and provide guidance and coaching to...

  • Customer Support Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines Extend Your Team Full time

    This is a remote position.Company Mission (Client):Our mission is to reduce the cost of capital across the world.About the Company:We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance...

  • Customer Support Team Lead

    21 hours ago

    Manila, National Capital Region, Philippines PartnerHero Full time

    Get AI-powered advice on this job and more exclusive features.Work Type and Location: Hybrid, Metro ManilaExpected Start Date: ASAPAbout UsA little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated...

  • Customer Service Team Lead

    10 hours ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Service Team Lead to join our team. As a key member of our customer service organization, you will be responsible for leading a team of customer support agents in providing exceptional service to our customers.Responsibilities:Lead a team of customer support agents to ensure delivery of...

  • Dedicated Customer Care Agent

    1 week ago

    Manila, National Capital Region, Philippines Loop Support Full time

    We're Loop Support, a dynamic staffing agency that partners with forward-thinking companies committed to delivering outstanding customer experiences.About the JobThis is an excellent opportunity for a motivated individual with a customer-first mindset and strong communication skills to join our team as a dedicated customer care agent.As a dedicated customer...

  • Team Lead

    4 weeks ago

    Manila, National Capital Region, Philippines CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ Full time

    Your Role:You will be working in leading a cross-functional team, using agile methodologies to build cloud native applications for the financial services industry. You will contribute to CICD creating, configuring and deploying applications on the cloud.Lead and help drive standards in a team of cloud developers and Technology specialists.Participate and...

  • Customer Service Team Lead

    10 hours ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Job DescriptionWe are seeking a highly motivated and experienced individual to join our team as a Customer Service Team Lead. In this role, you will be responsible for leading and supporting our customer service team in optimizing team performance and ensuring customer satisfaction.Serve as the primary point of contact on daily operations for BP...

Customer Support Team Lead

3 weeks ago

Manila, National Capital Region, Philippines ORION CEPHEID, INC. Full time

At ORION CEPHEID, INC., we are seeking a highly skilled Customer Support Team Lead to join our team. In this role, you will be responsible for overseeing and assessing customer service staff activities, providing regular performance-related feedback, and strategizing daily operations.

The ideal candidate will have excellent leadership skills, the ability to train staff in customer service and company policies, and experience investigating and solving customer complaints. Additionally, they will assist with developing and implementing service policies, explaining them to staff and customers, and maintaining documentation related to customer service department activities.

  • Oversee and assess customer service staff activities, providing regular performance-related feedback.
  • Strategize and monitor the daily activities of customer service operations.
  • Assist customer service staff with duties where required.
  • Train staff in areas of customer service and company policies.
  • Maintain documentation pertaining to customer service department activities.