
Solutions Specialist for Renewable Energy Systems
1 day ago
Customer Technical Support Specialist
About the Company:Power Factors is a software solutions provider leading the next generation of clean energy.
The company empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns.
With expertise in renewable energy, Power Factors delivers AI-powered insights at scale, enabling businesses to optimize assets, unlock growth, and make smarter decisions.
Job Responsibilities:- Provide technical support for PowerFactors SaaS Solutions used in renewable energy applications.
- Troubleshoot and resolve technical issues related to SCADA system operations, data collection, and control processes.
- Support customers by resolving technical challenges involving platform issues, data flows, networking, communication failures, and KPI calculations.
- Receive, triage, and prioritize incoming technical support calls from customers.
- Gather detailed information from customers to accurately identify and document issues.
- Troubleshoot and diagnose data flow issues from remote sites into the Power Factors Cloud.
- Escalate priority issues or service disruptions to appropriate personnel for resolution.
- Maintain accurate and up-to-date records of support requests.
- Bachelor's degree in engineering (Renewable /Communication/Data Engineering preferred).
- Minimum of 3 years of experience in a technical support role. Renewable industry or operations & maintenance (O&M) preferred.
- Knowledge of CRM / Ticketing system as well as ticketing workflows.
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