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Help Desk Engineer

3 weeks ago

Quezon City, National Capital Region, Philippines Wipro Philippines Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Help Desk Engineer to join our team in Manila, Philippines.

As a Help Desk Engineer, you will be responsible for providing first-line technical support to our clients through various communication channels.

You will be part of a dispersed team and will work closely with other resolver groups to resolve customer issues efficiently.

About the Role:

The Help Desk Engineer will be responsible for taking ownership of user problems and providing proactive support while maintaining high-quality customer service.

The ideal candidate will have excellent interpersonal skills and be able to work effectively in a team environment.

Key Responsibilities:

  • Provide 1st line technical support by answering support queries via phone, email, chat, and web.
  • Log and verify customer details.
  • Identify the issue and categorize/prioritize the incident.
  • Deliver first line technical support/customer service through multiple channels including calls, chat, and self-service.

What We Offer:

As a Help Desk Engineer at Wipro Philippines Inc., you will enjoy a competitive salary and benefits package, including opportunities for career growth and professional development.