Medical Records Coordinator

24 hours ago

Iloilo City, Western Visayas, Philippines beBeeIntake Full time $60,000 - $70,000
Job Description:

The Medical Intake Specialist plays a vital role in the medical records retrieval process. This role is ideal for someone who thrives in a fast-paced environment where precision, accountability, and problem-solving are essential.

Key Responsibilities:
  • Provider Research & Identification
    • Identify all relevant providers associated with a client’s treatment, not just the main facility submitted by the firm.
    • Locate billing providers and related entities using tools such as Chartswap, prior requests, and direct provider calls.
    • Ensure ≥90% case completion within assigned periods by accurately adding all identified providers to the request in the admin app.
  • Request Creation & Quality Control
    • Review and correct incoming ROIs (Release of Information forms), which are incomplete or inaccurate in most cases.
    • Prepare accurate base forms and generate complete submission packets.
    • Conduct thorough QA reviews of each ROI packet, ensuring cover letters, affidavits, and provider-specific requirements are correct.
    • Maintain ≥95% documentation accuracy in both internal and client-facing notes, with 5–10% of cases reviewed weekly for compliance.
  • Request Assignment & Escalation
    • Assign requests to the appropriate records team member based on workload and utilization.
    • Escalate special provider requirements or edge cases to the appropriate Client Success Manager (CSM).
    • Ensure 100% of escalations are logged and resolved within 24 hours by coordinating with law firms' case managers to resolve missing or conflicting information.
  • Team Support & Process Improvement
    • Provide 100% coverage for urgent backup tasks such as payment processing or fax monitoring when needed.
    • Contribute to at least one measurable process improvement per quarter (e.g., reducing turnaround times or streamlining workflow).
    • Support training and onboarding of new team members, helping them reach ≥80% throughput benchmarks within 30 days.
    • Ensure adherence to scheduling and leave management with accurate documentation.

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