Mobile Technology Support Specialist

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeTechnical Full time $114,100 - $204,400
Senior Technical Support Engineer, Mobile

Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. We're committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world's hardest connectivity problems.

As a Senior Technical Support Engineer you will play a key role in shaping the developer experience at scale. This is a hands-on, high-impact role for someone who thrives at the intersection of mobile technology, developer support, and customer success.

Key Responsibilities:
  • Reproduce, debug, and escalate mobile-specific issues in partnership with Engineering and Product.
  • Serve as a technical expert and initial escalation point for our iOS and Android SDKs.
  • Work directly with mobile developers to troubleshoot integration problems and share implementation best practices.
  • Investigate crashes, performance issues, and unexpected app behavior related to the Ditto SDK.
  • Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders.
  • Participate in a 24/7 on-call rotation to support critical customer needs.
  • Collaborate with Engineering to communicate incident status and contribute to root cause analyses.
  • Build tooling and automation to streamline mobile debugging and improve developer workflows.
  • Use AI and internal tools to create self-service support experiences for routine SDK-related issues.
  • Advocate for customer needs and help inform SDK product improvements with real-world feedback.
Requirements:
  • A strong track record of solving complex technical issues in mobile development or developer support environments.
  • Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development, with hands-on experience debugging app or SDK behavior.
  • Experience supporting or integrating mobile SDKs in production environments.
  • Ability to break down ambiguous technical problems, form clear hypotheses, and drive them to resolution.
  • Comfort reading, analyzing, and referencing mobile code and GitHub commits to stay current with changes.
  • Strong communication and collaboration skills, including active listening, empathy, and clear expectation-setting with customers.
  • A mindset geared toward continual learning and technical growth, regardless of job title or years in role.
Preferred Qualifications:
  • Experience supporting mobile apps or SDKs in a fast-scaling, hyper-growth environment.
  • A passion for building developer enablement and support from the ground up.
  • Track record of building strong relationships with enterprise mobile development teams, including Fortune 500 companies.
  • A proactive and curious attitude about how AI can support your role through automation, ideation, or more thoughtful decision-making.
We Offer:

Competitive salaries and meaningful equity. We believe everyone on the team should have a stake in what we're building. Benefits vary by region to make sure you're covered in the ways that matter most.

Flexible time off. Our offices are open if you ever want a place to work or meet up with teammates.

Join Us:

We value qualities like grit, resilience, and adaptability. If you're excited about our mission but don't meet every requirement, we encourage you to apply anyway. Use your application to tell us how you'll make an impact here.

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