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Customer Experience Manager

2 weeks ago

Pasay, National Capital Region, Philippines The SM Store Full time
Prestige Lounge Operations Role

We are looking for an experienced professional to join our Prestige Lounge team as a Daily Operations Coordinator. In this role, you will be responsible for managing daily operations, including customer complaints, reports, and inventory management.

Key Accountabilities
  1. Ensure efficient and effective daily operations.
  2. Provide exceptional customer service and resolve complaints promptly.
  3. Prepare and submit regular reports to management.
  4. Collaborate with the team to achieve business objectives.
Requirements:

A graduate degree in Hotel and Restaurant Management or a related field is required.

Candidates must have at least 3 years of experience in customer service or a related field, with working knowledge of MS Office and excellent communication skills.