
Documentation Specialist
3 days ago
This role involves creating and maintaining a variety of documentation, including Standard Operating Procedures, training materials, and user manuals. As a Technical Writer, you will work closely with cross-functional teams to gather product and documentation requirements while taking ownership of projects from start to finish.
Key Responsibilities:
- Create comprehensive documentation tailored to the needs of diverse audiences.
- Collaborate with teams to define product and documentation requirements for existing and new products, services, and implementations.
- Design and implement Salesforce Experience Cloud Sites using Salesforce Site Builder.
- Manage and maintain a Salesforce Knowledge instance across the organization, ensuring high service levels and quality of the knowledge base.
- Translate complex technical information into clear, concise language that is easily understood by non-technical audiences.
Required Skills and Qualifications:
- Proven experience in technical writing, specifically in creating service, product, and client-facing documentation.
- Experience working in a global or international service environment, adapting content for diverse audiences across different cultures and regions.
- Demonstrated ability to take initiative, assume ownership of projects, and work independently with minimal supervision.
- Working knowledge of Salesforce, including experience with Salesforce Experience Cloud and the ability to design and maintain sites using Salesforce Site Builder.
- Familiarity with basic HTML and CSS coding, as well as proficiency in Microsoft Office Suite and Adobe Acrobat Reader.
- Strong proofreading and editing skills, with a keen eye for detail to ensure accuracy and consistency in all documentation.
- Excellent verbal and written communication skills, with the ability to translate technical jargon into user-friendly language for non-technical audiences.
- A commitment to continuous learning and professional development, with a genuine interest in the Human Capital sector and the intersection of people, processes, and technology.
Additional Requirements:
- A minimum of a High School Diploma; a degree in English, Communications, Technical Writing, or a related field.
- 2+ years of experience in technical writing, particularly in a service-oriented or technology-driven environment, with a strong portfolio showcasing relevant documentation.
- Experience in a global or international service setting, demonstrating the ability to adapt content for diverse audiences and cultural contexts.
- Proven track record of managing projects from inception to completion, with the ability to work independently and collaboratively within cross-functional teams.
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