Hardware and Software Expert

2 weeks ago


Cebu City, Central Visayas, Philippines HCM Nexus Full time

We are seeking an experienced Technical Support Representative in Cebu to provide high-quality customer support for hardware and software issues.

The ideal candidate will have excellent language skills in Mandarin, Korean, or Nihongo, allowing them to effectively communicate with customers and resolve technical inquiries.

About the Job:

This position involves providing technical support for hardware, software, and operating systems, as well as utilizing provided tools to resolve customer issues.

Collaboration with internal teams is vital to ensure customer satisfaction and deliver exceptional service.

Key Responsibilities:
  1. Offer technical assistance for hardware, software, and operating system-related problems.
  2. Use provided tools to efficiently resolve customer complaints.
  3. Work closely with internal teams to guarantee customer satisfaction.
Requirements:
  1. Fluency in English and one of the following languages: Mandarin, Korean, or Nihongo.
  2. A Bachelor's degree in a technical field, preferably in Technical or Engineering (Mechanical Engineering, Electronics & Communications Engineering, Mechatronics, or related) with at least 1 year of technical experience.
  3. Fresh graduates are welcome to apply, but prior experience in a customer support role is highly beneficial.
  4. Strong communication and problem-solving skills are essential for success in this position.

HCM Nexus offers a collaborative work environment where you can leverage your skills to drive results. We encourage you to apply for this exciting opportunity



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