Service Quality Manager II
2 days ago
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time.
Job DescriptionThe ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must.
The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization.
ResponsibilitiesSupervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment.
They are responsible for ensuring call quality from start to finish and proactively seeking ways to improve internal processes and sales results program-wide.
- Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling.
- Responsible for coaching and developing reports on customer service processes and best practices.
- Manage metrics, performance criteria, policies, and procedures to improve call center productivity continuously.
-
Quality Assurance Tester II
6 hours ago
Pasig, National Capital Region, Philippines Cyod Full timeWe are looking for a talented Quality Assurance Tester II to join our team at Insight. As a key member of our software testing team, you will be responsible for ensuring the high quality of our business systems.Your primary focus will be on assessing the accuracy of our applications by creating and executing test plans, test scripts, and test cases. You will...
-
Quality Control and Assurance Professional
3 days ago
Pasig, National Capital Region, Philippines Insight Technology Full timeAbout the RoleYou will enter a high-energy and tech-savvy world as a Quality Assurance Tester II.Our ideal candidate has a minimum of two years of work experience in quality assurance testing, exceptional interpersonal skills, customer service focus, and a proven track record of delivering best-in-class software solutions.
-
Logistics Coordinator II
5 days ago
Pasig, National Capital Region, Philippines Boston Scientific Gruppe Full timeCompany OverviewBoston Scientific Gruppe is a leading medical technology company that develops innovative solutions for patients worldwide. We are committed to making a difference in people's lives through our products and services.We are seeking a highly skilled Supply Chain Analyst, II to join our team in the Philippines. As a key member of our operations...
-
IT Operations Specialist II
1 week ago
Pasig, National Capital Region, Philippines Stefanini, Inc Full timeWe are seeking a highly skilled and experienced IT Operations Specialist II to join our global infrastructure team at Stefanini, Inc. As an ICT Operations Infrastructure Specialist, you will play a critical role in maintaining the stability and security of our global infrastructure, ensuring seamless operations and minimizing downtime.In this role, you will...
-
Service Operations Analyst
3 weeks ago
Pasig, National Capital Region, Philippines Nityo Infotech Full timeLOCATION: PasigWORK SETUP: Working remotely with a requirement to report onsite once a month or if neededWORK SCHEDULE: Night shift - Tues to Sat - 11PM to 8AM or Sun to Thurs - 11PM to 8AM ----candidate must be willing any of this schedQUALIFICATIONS:*Graduate of any Bachelors degree course*With 1 year of experience in Infrastructure Monitoring using tools...
-
Quality Assurance Manager
5 days ago
Pasig, National Capital Region, Philippines ADDFORCE Human Resources Solutions Full timeAt ADDFORCE Human Resources Solutions, we are seeking a highly skilled Quality Assurance Manager to join our team.Job DescriptionThe successful candidate will be responsible for managing the quality of our services, ensuring that they meet the highest standards. This includes developing and implementing quality control processes, conducting regular audits,...
-
Service Quality Advocate
5 days ago
Pasig, National Capital Region, Philippines The Results Companies Full timeWe're seeking a Service Quality Advocate to join our team at The Results Companies. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients' expectations are met.Key responsibilities include resolving product issues, answering account and billing questions, and making...
-
Quality Assurance Manager
2 days ago
Pasig, National Capital Region, Philippines MCI Full timeCall Center Team LeadWe are seeking a highly skilled and experienced leader to join our call center team. As a Sales Management Supervisor, you will be responsible for overseeing the day-to-day activity and development of 5-10 supervisors within a complex call center environment.You will ensure call quality from start to finish and proactively seek ways to...
-
Quality Management Specialist
7 hours ago
Pasig, National Capital Region, Philippines AireSpring Full timeAireSpring, a leading provider of Cloud Communications and Managed Connectivity, seeks a results-driven professional to lead our customer service operations. With a mission to help our clients connect and communicate easily, we aim to deliver an award-winning customer experience that exceeds industry standards.We are looking for a highly skilled Care Manager...
-
Process Quality Manager
2 days ago
Pasig, National Capital Region, Philippines Gratitude Philippines Full timeJob Description: Gratitude Philippines is looking for a Process Quality Manager to lead our quality management initiatives. The successful candidate will be responsible for developing and implementing quality policies and procedures to ensure compliance with industry standards.Responsibilities:Develop and implement quality policies and procedures.Lead...
-
Global Tech Service Representative
6 hours ago
Pasig, National Capital Region, Philippines Globaltech Field Service Solutions Inc. Full timeTechnical Support RoleWe are seeking a skilled Technical Support Representative to join our team at Globaltech Field Service Solutions Inc.This role involves providing technical support to our clients, resolving their queries and concerns, and ensuring that they receive the best possible service.You will be working closely with our team to identify and...
-
Service Standards Manager
6 hours ago
Pasig, National Capital Region, Philippines Sweet Basil Food Trading Inc Full timeJob Title: Service Standards ManagerWe are seeking a highly skilled and experienced Service Standards Manager to join our team at Sweet Basil Food Trading Inc.Responsibilities:Service Standard Development:Develop and implement comprehensive service standards for the front-of-house area.Collaborate with kitchen staff to ensure seamless execution of...
-
Applications Management Manager
1 week ago
Pasig, National Capital Region, Philippines ETEAM INC Full timeResponsible for the application, maintenance and support management, databasemanagement, project management, developing/programming, business operations'efficiency and adoption.II. SPECIFIC DUTIES AND RESPONSIBILITIES• Application/Development/programming.o Responsible for the management of software programs and applications, with abilityto create, develop...
-
Automotive Technician
3 days ago
Pasig, National Capital Region, Philippines VTEQ Full timeQualifications:- Graduate of Automotive Servicing with TESDA Certificate NC II (not expired)- With experience as Automotive Technician- With Driver's License- Can drive motorcyle/4 wheels or both- Computer Literate Carry out vehicle inspections, testing and safety check on vehicles. Test the functionality of the vehicle's parts and systems. Identify...
-
Pasig, National Capital Region, Philippines Nezda Global Full timeWe are seeking a Senior QA Manager to join our team at Nezda Global. In this role, you will be responsible for leading the quality assurance efforts for our healthcare clients, ensuring the highest level of service delivery.Key Qualifications:Bachelor's degree holder in any fieldMinimum of 3-5 years management level experience in QA with strong healthcare...
-
Manager of IT Service Delivery
2 days ago
Pasig, National Capital Region, Philippines Meralco PowerGen (MGEN) Full timeJob SummaryMeralco PowerGen (MGEN) is looking for a seasoned IT Service Delivery Manager to lead our IT service delivery team. The successful candidate will be responsible for overseeing the delivery of IT services and solutions, ensuring they align with business objectives. The ideal candidate will have a strong understanding of IT service management...
-
Service Delivery Manager
5 days ago
Pasig, National Capital Region, Philippines MCI Full timeService Delivery Manager Job DescriptionThis role involves leading a team of call center supervisors to manage the delivery of exceptional customer experiences across multiple communication channels.Main Responsibilities:Lead a team of call center supervisors to ensure seamless customer service and quality assurance.Develop and implement strategic plans to...
-
Service Quality Improvement Specialist
2 days ago
Pasig, National Capital Region, Philippines Mass Markets Full timeAbout UsMass Markets is a global leader in business process outsourcing solutions, helping companies like yours take control of their customer experience and digital transformation initiatives. Our expertise spans call center services, customer experience management, and IT services.Why Join Us?We believe that great people make great companies. That's why...
-
Quality Control Manager Marygracecafe
2 days ago
Pasig, National Capital Region, Philippines Marygracecafe Full timeMarygracecafe is seeking a highly skilled Quality Control Manager to join our team. In this role, you will be responsible for ensuring that our Cafe and Kiosk operations meet the highest standards of food safety and quality, through the implementation of effective quality control measures.Key responsibilities will include:Developing and implementing quality...
-
IT Service Delivery Manager
2 days ago
Pasig, National Capital Region, Philippines Meralco PowerGen (MGEN) Full timeAbout Meralco PowerGen (MGEN)Meralco PowerGen (MGEN) is seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services and solutions. The ideal candidate will have strong leadership, communication, and problem-solving skills.Key ResponsibilitiesService Delivery Management: Oversee the delivery of IT services to stakeholders,...