Exceptional Customer Service Experience
1 day ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients through various communication channels.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide accurate information regarding products and services.
- Document all customer interactions in the CRM system.
- Collaborate with team members and supervisors to improve service delivery.
Requirements and Qualifications:
- High school diploma or equivalent required.
- Fluent in English and Spanish (spoken and written).
- Strong verbal and written communication skills.
- Ability to multitask and manage time effectively.
Benefits and Perks:
- HMO coverage plus dependent coverage.
- Dental coverage including in-house dental assistance.
- Free meal during training.
- Career growth and learning opportunities.
- Allowances for rice, clothing, laundry and meals.
- Performance and loyalty bonuses.
- Frequent disinfection and fogging of workplace.
- Employee shuttle services.
- Company retreats and off-site events.
Work Environment:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
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