Remote Work from Home Job

2 days ago

Mandaue City, Central Visayas, Philippines beBeeCustomerService Full time ₱1,200,000 - ₱1,500,000

We are seeking a highly skilled Customer Service Professional to support our team.

As a key member of our customer service initiative, you will be responsible for handling inbound and outbound calls professionally and efficiently.

You will resolve customer issues on the first call through effective problem-solving and research information across systems to support customer needs.

Accurate documentation of interactions and claims processing is essential in this role.

In addition, you will guide customers through options to find the best solutions, follow scripts and policies while using available resources, protect customer privacy and handle sensitive information appropriately.

The ideal candidate will have prior experience in a call center environment, strong command of the English language, typing speed of 20+ WPM and basic proficiency in Microsoft Office.

A high-speed internet connection is required for remote work.

This position offers opportunities for professional growth and development within a dynamic company that values diversity and inclusion.

Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.

Requirements:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Prior call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Benefits:

We offer competitive compensation packages and benefits designed to support your well-being and career growth.

A diverse and inclusive workplace culture fosters collaboration, creativity and innovation.

Opportunities for professional development and advancement encourage employees to grow with the company.

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