Multilingual Call Center Agent

2 days ago


San Juan, National Capital Region, Philippines TASQ Staffing Solutions Full time

Job Summary

TASQ Staffing Solutions is a leading staffing agency specializing in customer service and technical support positions. We are currently seeking a multilingual German-speaking call center agent to join our team.

About the Job

This role requires a highly motivated and organized individual with excellent communication skills in both German and English. As a call center agent, you will be responsible for handling customer inquiries, resolving issues, and providing top-notch service through multiple communication channels.

Responsibilities

The successful candidate will be responsible for:

  • Responding to customer inquiries via phone, email, chat, and social media.
  • Providing timely and accurate information about products, services, promotions, and policies.
  • Assisting customers with account setup, billing questions, and placing orders.
  • Documenting customer interactions and details in our ticket management system.

Requirements

To excel in this role, you must possess:

  • Bilingual communication skills in German and English (spoken and written).
  • A minimum of 1 year of experience in a call center environment, demonstrating excellent phone skills.
  • Familiarity with Windows applications (such as Microsoft Word and Excel) or equivalent software.
  • Strong critical thinking, listening, and conflict resolution abilities.

We Offer

We provide a comprehensive benefits package, including a flexible schedule that caters to the needs of our global clients. Our company culture emphasizes teamwork, innovation, and customer satisfaction.



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