Account Resolution and Collections Professional
6 days ago
At Moder Solutions Inc., we are seeking a dedicated Subject Matter Expert-Collections Account to join our team in Ayala Alabang, Muntinlupa City.
This role requires the ability to work in a fast-paced, dynamic environment, with excellent communication and interpersonal skills, and strong problem-solving and critical thinking abilities to handle complex situations.
Key Responsibilities:
- Provide expert-level support and guidance to customers on collections-related inquiries and concerns
- Develop and maintain in-depth product and service knowledge to address customer questions effectively
- Collaborate with cross-functional teams to identify and resolve complex customer issues
- Contribute to the continuous improvement of call center operations and processes
- Participate in training and development activities to enhance your skills and knowledge
- Maintain accurate record-keeping and documentation of customer interactions
- Adhere to all relevant policies, procedures and regulatory requirements
Requirements:
- Minimum of 2 years' experience in a Subject Matter Expert or lead role, must be in the collections industry
- Excellent communication and interpersonal skills, with the ability to build rapport and resolve customer concerns
- Strong problem-solving and critical thinking abilities to handle complex situations
- Proficiency in data entry and record-keeping, with attention to detail
- Adaptable and flexible, with the ability to work in a fast-paced, dynamic environment
- Familiarity with relevant industry regulations and compliance requirements
- Proficient in English, both written and verbal
About Us:
Moder Solutions Inc. is committed to fostering a supportive and inclusive work environment. We offer competitive compensation, opportunities for career development, and a range of benefits to support our employees' well-being.
What We Offer:
- A great company culture
- Opportunities for growth and development
- Competitive salary and benefits
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