Digital Process Improvement Expert

5 days ago


Manila, National Capital Region, Philippines Iron Mountain Full time

Job Summary:

The Digital Process Improvement Expert will be responsible for improving our digital processes and implementing new technologies to enhance our customer experience. This includes conducting process business requirement gathering and analysis, recommending process improvement and document management tools, and assisting in solution implementation planning and execution.

Key Responsibilities:

  • Serve as a subject matter expert for operational technologies across the region.
  • Conduct market technology and tool analysis for recommendation of process improvement and document management tools.
  • Perform project reviews/assessments to support improvements in productivity and efficiencies with a focus on innovative solution process & technology design/re-design.

Requirements:

  • Bachelor's Degree in IT or equivalent.
  • 5+ years experience with relevant solutions from at least 2 of the following areas: Business solutions leveraging Machine Learning, Robotic Process Automation, Artificial Intelligence, Electronic Content Management, Document Management Systems, Workflow, Business Process Management and/or Information Governance.
  • Strong understanding of and experience with relevant business process technologies.

Our Culture:

We value innovation, collaboration, and customer satisfaction. We offer a dynamic work environment and opportunities for growth and development.



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