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Voice of the Customer Expert

2 weeks ago

Quezon City, National Capital Region, Philippines Neksjob Full time
About the Role

The successful candidate will be responsible for responding to incoming calls from customers, answering questions and inquiries, troubleshooting problems, and providing information regarding our products or services.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner
  • Provide solutions to customer complaints and issues
  • Maintain accurate records of customer interactions
Required Skills and Qualifications

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • At least 6 months of experience in sales international voice
  • Excellent English communication skills
  • Excellent customer service, problem-solving, and multitasking skills