Retail Store Operations Manager
4 days ago
Job Description: We are seeking a highly skilled Branch Supervisor to manage and oversee the operations of our retail store. The successful candidate will be responsible for supervising sales, monitoring stock inventory, distribution of materials, staff training, organizing work schedules, and providing high-quality customer service satisfaction.
Key Responsibilities:
- Controls and organizes storage and inventory.
- Maintains high customer satisfaction levels through excellence in serving quality food and beverages.
- Measures and addresses the effectiveness of employee performance and store activities.
- Ensures the accuracy of forecasts, inventory and receipt of stocks
- Organizes all merchandise items.
- Defines staffing needs and allocates workloads.
- Continuous coordination with the Operation Manager for sales building activities.
- Monitors sales and stock levels.
Quality Service, Cleanliness and Audit Management:
- Perform regular audits.
- Identify and recommend Quality Service, Cleanliness and Safety programs to minimize non-compliance issues.
- Implement relevant health and safety standards at all times.
People Management:
- Manage staff and maintain productivity levels.
- Recommend staff movement as needed.
- Train, guide, supervise, and discipline staff to ensure policy compliance.
- Provide assistance to newly hired employees.
- Manage customer complaints, issues, and questions.
- Conduct performance evaluations and recommendations.
Reports Management:
- Submit daily, weekly, and monthly status reports.
- Prepare management reports and other necessary reports.
Report Submission:
- Prepare, submit, and present reports relative to plan development and store output assessment.
- Attend weekly or monthly meetings with FOM to review sales, store activities, and schedules.
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Retail Operations Manager
2 days ago
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