Customer Risk Mitigation Expert
6 days ago
About the Role
The Risk Investigator (RI) role at Remitly is designed to provide personalized service to customers while ensuring high-quality experience through risk mitigation. RIs will review transactions, identify potential risks, and make customer-centric decisions to mitigate those risks.
Main Responsibilities
- Customer Experience: Provide personalized experiences for each customer, addressing their needs and values their time by offering timely and accurate solutions.
- Risk Identification: Identify potential risks, such as account take over, friendly fraud, theft, and other similar risks.
- Decision Making: Make customer-centric and timely decisions to mitigate identified risks.
Requirements
- Education: High School Diploma required; Bachelor's Degree preferred.
- Experience: At least one year of working experience in Risk Management or related fields.
- Skills: Excellent written and verbal communication skills, ability to multitask, and strong degree of urgency.
Why Join Us
- Rice Allowance
- Transportation Allowance
- Paid Vacation
- Medical, Dental & Vision
- Accident and Life Insurance
- Employee Stock Purchase Plan (ESPP)
- Mental Health & Family Forming Benefits
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