Customer Risk Mitigation Expert

6 days ago


Mandaluyong City, National Capital Region, Philippines Remitly, Inc. Full time

About the Role

The Risk Investigator (RI) role at Remitly is designed to provide personalized service to customers while ensuring high-quality experience through risk mitigation. RIs will review transactions, identify potential risks, and make customer-centric decisions to mitigate those risks.

Main Responsibilities

  • Customer Experience: Provide personalized experiences for each customer, addressing their needs and values their time by offering timely and accurate solutions.
  • Risk Identification: Identify potential risks, such as account take over, friendly fraud, theft, and other similar risks.
  • Decision Making: Make customer-centric and timely decisions to mitigate identified risks.

Requirements

  • Education: High School Diploma required; Bachelor's Degree preferred.
  • Experience: At least one year of working experience in Risk Management or related fields.
  • Skills: Excellent written and verbal communication skills, ability to multitask, and strong degree of urgency.

Why Join Us

  • Rice Allowance
  • Transportation Allowance
  • Paid Vacation
  • Medical, Dental & Vision
  • Accident and Life Insurance
  • Employee Stock Purchase Plan (ESPP)
  • Mental Health & Family Forming Benefits


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