Home Quality Support Specialist

2 days ago

Calamba, Calabarzon, Philippines beBeeProduct Full time ₱10,000 - ₱12,000
About the Product Specialist Role

The product specialist plays a vital role in driving quality initiatives by efficiently triaging bugs and actively supporting the validation and analysis of user feedback to drive product improvements.

Key Responsibilities:
  • Stay well-versed in the product, continuously learning about recent updates and new features, to effectively manage bugs and feedback.
  • Respond to product inquiries from internal customers across designated channels, ensuring timely and accurate support.
  • Create and leverage data-driven insights to influence decisions and drive improvements within your function.
  • Engage in team discussions and make a positive impact by proactively sharing valuable insights, offering solutions, and addressing potential challenges.
  • Take ownership of key responsibilities, including managing bug reports, feedback reports, metrics, data analyses, and quality audits.
  • Exhibit strong critical thinking by effectively addressing bugs and feedback, providing constructive feedback, engaging with team members, and collaborating with internal customers to resolve knowledge gaps and errors.
Requirements:
  • Strong research, navigation, and investigative skills, with a keen ability to gather relevant information.
  • Experience with project management tools such as Salesforce, Coda, and Jira or similar tools.
  • Proficiency in Google Workspace, including Forms, Sheets, Docs, and Slides.
  • Team player with excellent collaboration skills, capable of gaining the cooperation of colleagues to achieve common goals.
  • Detail-oriented and process-driven, with a focus on identifying inefficiencies and implementing continuous improvements to workflows.
  • Clear and effective communicator, both verbally and in writing.
  • Strong problem-solving capabilities and critical thinking.
  • Ability to manage multiple tasks and priorities simultaneously.
Benefits:
  • Diverse and inclusive work environment.

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