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Remote Workforce Optimization Expert

3 weeks ago

Tarlac City, Central Luzon, Philippines Sutherland Global Full time
About the Company:

Sutherland Global is a global provider of business process outsourcing solutions.

We are seeking a Remote Workforce Optimization Expert to join our team.

The successful candidate will have a strong background in call center operations and the ability to optimize workforce management processes.

This role requires excellent analytical and problem-solving skills, with the ability to analyze data and develop strategic plans to improve efficiency and productivity.

We are looking for a leader who can develop and implement plans to improve service levels, reduce costs, and increase customer satisfaction.

Key Qualifications:

  • At least one year of work experience in a Call Center
  • Basic knowledge of MS-Excel
  • Basic understanding of call center KPIs: AHT, Service Level - Good verbal and written communication skills
  • Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
  • Ability to be proactive in developing trust and professional rapport with employees and team members