Email Campaign Specialist
16 hours ago
Are you a proactive and organized professional with a strong understanding of email operations and deliverability? We are seeking an Email Solutions Specialist to join our team in a multi-functional role that requires great communication skills, attention to detail, and the ability to work cross-functionally with customer support, product, and development teams.
">Key Responsibilities:">- Assist clients in setting up and optimizing email campaigns using leading email marketing platforms.
- Provide guidance on email deliverability best practices, including sender reputation management, authentication protocols, and IP management.
- Troubleshoot email-related issues, working with customers and internal teams to resolve technical problems.
- Educate customers on email compliance standards (CAN-SPAM, GDPR).
- Collaborate with product and development teams to improve platform features and address client feedback.
- Create and manage visual email automation workflows within chosen email platforms, as well as in Google Slides or other collaborative tools.
- Conduct training sessions and create documentation to enhance user adoption and success.
- Monitor email performance metrics and recommend strategies to improve engagement and deliverability.
- Create, present, and discuss email marketing campaign reports with clients in regular meetings.
- 2+ years of experience in email operations, deliverability, or a related role at a SaaS company or digital agency.
- Strong understanding of IP management, email authentication protocols (SPF, DKIM, DMARC), and sender reputation.
- Familiarity with email marketing platforms, ESPs, and SMTP relay services.
- Experience troubleshooting email deliverability issues and working with ISPs or anti-spam services.
- Knowledge of email compliance regulations (CAN-SPAM, GDPR).
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work cross-functionally with customer support, product, and development teams.
- Strong problem-solving skills and attention to detail.
- Experience with email analytics tools and monitoring platforms.
- Basic knowledge of HTML/CSS for email template troubleshooting.
- Familiarity with API integrations related to email services.
- Monthly Company Bonus Program.
- Paid Vacation Leave.
- Holiday Bonus.
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