IT Operations Manager

1 week ago

Manila, National Capital Region, Philippines beBeeit Full time $80,000 - $120,000
IT Manager Role

Seeking a highly skilled IT Manager to lead our local IT operations and team management.

This role provides strategic and operational leadership across key functions, including desktop support, access management, and IT compliance.

  • Key Responsibilities:
  • Lead and develop the local IT team, including hiring, onboarding, scheduling, coaching, and performance management.
  • Foster a collaborative and service-oriented team culture aligned with global IT standards.
  • Oversee day-to-day IT operations and service delivery at the site.
  • Ensure timely and effective desktop support for all end users, including workstation, laptop, mobile, and software deployment and troubleshooting.
  • Serve as an internal escalation point for critical IT issues and major incidents.
  • Collaborate with global IT and infrastructure teams to support and maintain local IT infrastructure.
  • Contribute to the planning, rollout, and support of new systems and infrastructure projects.
  • Manage local IT procurement processes, including vendor selection, purchasing, and inventory control.
  • Ensure IT purchasing is cost-effective and aligned with organizational compliance standards.
  • Build and maintain strong, productive relationships with local vendors and service providers.
  • Support IT audits and ensure compliance with internal policies and industry regulations.
  • Assist the Information Security and Infrastructure teams with the timely resolution of security-related incidents.
  • Monitor IT service levels and gather performance metrics to report to senior leadership.
  • Partner with Level 1 support teams on incident, problem, and change management processes.
  • Drive continuous improvement initiatives and contribute to the development of operational procedures and standards.
  • Collaborate with cross-functional business units to understand needs and deliver IT solutions that support operational goals.
  • Participate in strategic planning, budgeting, and business case development for IT initiatives.
  • Maintain accurate documentation of IT assets, configurations, policies, procedures, and support guides.
  • Prepare and present IT operational and performance reports to leadership as required.
Requirements
  • 10+ years of progressive IT experience, with 5+ years in a leadership or management role.
  • Bachelor's degree in Information Technology, Computer Science, or equivalent combination of education and experience.
  • Strong technical expertise in IT helpdesk, service desk, desktop support, and infrastructure operations.
  • Proven ability to hire, develop, and lead high-performing teams.
  • Skilled in workforce planning, scheduling, coaching, and performance management.
  • Deep understanding of ITIL best practices, including Incident, Problem, and Knowledge Management.
Benefits
  • Opportunity to grow skills and career while impacting the lives of people around the world.
  • Collaborative and fast-paced work environment.
  • Possible travel opportunities.
Our Company

We are shaping a future where everyone, everywhere can access the best possible cardiac health solutions. We need builders like you.

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