Global Service Delivery Director
5 days ago
TaskUs is a global leader in providing outsourced digital services and next-generation customer experience to fast-growing technology companies. Our cloud-based infrastructure enables us to serve clients in the fastest-growing sectors.
We've built a team of over 45,000 employees globally, with a presence in twenty-three locations across twelve countries. Our People First culture prioritizes employee well-being and offers competitive industry salaries and comprehensive benefits packages.
Our CultureWe're passionate about creating an inclusive environment and making a positive impact on the community. Our values reflect this commitment and guide our decision-making processes.
Job DescriptionThis is an Individual Contributor/Senior Manager-level role responsible for leading end-to-end Transformation activities for TaskUs. The ideal candidate will demonstrate strong technical, domain, and business expertise in the BPO space and its cross-functional impact.
Key Responsibilities:- Support Global Transformation initiatives related to Global Service Delivery & Operations
- Diligently execute TaskUs' Transformation Model and partner with Executive Stakeholders globally to achieve geo-agnostic strategies and goals
- Develop Technology-driven Solutions based on domain and industry knowledge, sound judgment, objective data mining, and strong problem-solving skills
- Collaborate and partner with the Global Transformation Team to proactively identify tech solutions that drive efficiencies, enhance quality, and drive operational optimization
- An Innovator with at least 5 years of BPO experience as an Operations, WFM, Training, Data Science, and/or QA Leader that handles multinational clients
- Knowledgeable in BPO methodologies and capable of driving domain-specific discussions related to process improvement and optimization within the organization
- Expertise in strategizing, building, and deploying a digital strategy leveraging RPA, LLM, and Generative AI solutions based on Operational needs
- Strong Project Management skills and ability to exhibit above-average aptitude in cross-functional implementation at a global scale
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