Digital CX Solutions Specialist

2 weeks ago


Manila, National Capital Region, Philippines JobsAvenuePH Full time

TDCX is a leading provider of transformative digital CX solutions, empowering world-leading brands to acquire new customers and build loyalty.

Key Responsibilities
  • Create scheduling in Workforce Management tool
  • Manage changes to scheduling to ensure adequate daily resource coverage
  • Collect, analyze and process operation's data on daily/weekly/monthly/quarterly/half yearly basis to generate accurate forecasting matrix

We are seeking a skilled analyst to join our team. The ideal candidate will possess a strong background in workforce management software and statistical analysis.

The selected candidate will work closely with operations management to assist in enforcing schedule adherence and Aux code usage. Strong communication skills and the ability to work independently are essential for this role.



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